FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Seasonal Drops
How to seasonal drops work?
You can order through a preset date. At that time, we'll close orders to ensure we have all the supplies we need to fulfill all orders and get started on them. You'll choose one of the available pick up dates (usually two days) and a time frame. Pickup address (Hilliard) and instructions will be on your confirmation email. Weather dependent, we'll have your order ready on the porch during that time.
What are add-ons?
When you order certain sets, you'll have the option to add on a single cookie or 2 buckeyes. Outside of this, we don't currently sell small quantities.
Pick Up, Shipping & Delivery
How does local pick up work?
When you order, you'll choose a pick up date and time. Your order confirmation email will contain the pick up address, which is our home in Hilliard, Ohio. At the time, we do local pick up only and do not ship. Pick up will be no-contact.
Do you ship?
Not at this time
Do you do local delivery?
Not at this time.
Custom Orders
Do you take custom orders?
Custom orders are limited. You can see general custom order pricing here, but each order is just that—custom—so pricing may vary.
If you want to run an idea past us, feel free to contact us and we can chat!
When do I pay for custom orders?
If your order is under $150, the total amount must be paid upfront to lock in your order.
If your order is over $150, 50% of the total is due at time of ordering—this is non-refundable. The balance is due a week before your pick-up date. If you cancel after you pay the balance, only 25% of the total price will be refunded.
If your order is placed less than two weeks before it's due, it must be paid in full at time of order regardless of total price.
How far in advance do I need to order?
The earlier the better—I do this part-time, so I don't always have availability. We require at least two weeks notice for custom orders.